Poor quality microwave.

I recently purchased a defy microwave, dmo 143 from Makro in Germiston 02/08/2025. Service at the store was great. Not more than a month later the push open mechanism has become sticky, have to press a few times to get the door open. I reached out to their (Defy) customer service. I was then advised to take the microwave into Makro and book it in to be looked at. It will take 2 to 3 working days to be looked at by a technician. This feedback i got after i had to send 3 email to get proper feedback regarding my issues. Their representee (Zurich) was very vague on their response. I also felt that his answers were your basic responses to clients. How distasteful. How does a brand-new microwave have a fault just over a month? My previous LG microwave lasted me 15 years without any challenges. Defy surely you can do better as a brand. Teach your colleagues to actually care of people who spend their hard-earned money.