RM
Renee M
1 reviews | Active since Aug 2023
01 Aug 2023, 05:36
POOR QUALITY Gemini Solid Hob with Control Switches
I recently bought a Gemini Solid Hob with Control Switches and the solid plates rusts all the time. What a disgrace, I will never buy Defy again.
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Replies (2)
Defy Appliances's replyOfficial
01 Aug 2023, 15:35Good Day, Renee.
Thank you for bringing your concern to our attention regarding the rusting of the solid plates on your Gemini Solid Hob with Control Switches. We apologize for any inconvenience this has caused you.
We understand your frustration and disappointment with the rusting issue. It's important to note that rust is not typically covered under warranty, as it can be influenced by external factors such as humidity, proximity to the sea, abrasive cleaning, and other environmental conditions.
However, we take your feedback seriously, and we value you as our customer. We can still submit your details to our Service Team to investigate the matter further and see if there are any underlying issues contributing to the rusting.
Our team will reach out to you to discuss the situation and provide you with support and guidance on how to address the rusting concern effectively.
We regret that this experience has affected your perception of our brand, and we want to assure you that we continuously strive to improve our products and services.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and provide the necessary assistance.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your concern to our attention regarding the rusting of the solid plates on your Gemini Solid Hob with Control Switches. We apologize for any inconvenience this has caused you.
We understand your frustration and disappointment with the rusting issue. It's important to note that rust is not typically covered under warranty, as it can be influenced by external factors such as humidity, proximity to the sea, abrasive cleaning, and other environmental conditions.
However, we take your feedback seriously, and we value you as our customer. We can still submit your details to our Service Team to investigate the matter further and see if there are any underlying issues contributing to the rusting.
Our team will reach out to you to discuss the situation and provide you with support and guidance on how to address the rusting concern effectively.
We regret that this experience has affected your perception of our brand, and we want to assure you that we continuously strive to improve our products and services.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and provide the necessary assistance.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Defy Appliances's reply01 Aug 2023, 15:35
Official
Good Day, Renee.
Thank you for bringing your concern to our attention regarding the rusting of the solid plates on your Gemini Solid Hob with Control Switches. We apologize for any inconvenience this has caused you.
We understand your frustration and disappointment with the rusting issue. It's important to note that rust is not typically covered under warranty, as it can be influenced by external factors such as humidity, proximity to the sea, abrasive cleaning, and other environmental conditions.
However, we take your feedback seriously, and we value you as our customer. We can still submit your details to our Service Team to investigate the matter further and see if there are any underlying issues contributing to the rusting.
Our team will reach out to you to discuss the situation and provide you with support and guidance on how to address the rusting concern effectively.
We regret that this experience has affected your perception of our brand, and we want to assure you that we continuously strive to improve our products and services.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and provide the necessary assistance.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing your concern to our attention regarding the rusting of the solid plates on your Gemini Solid Hob with Control Switches. We apologize for any inconvenience this has caused you.
We understand your frustration and disappointment with the rusting issue. It's important to note that rust is not typically covered under warranty, as it can be influenced by external factors such as humidity, proximity to the sea, abrasive cleaning, and other environmental conditions.
However, we take your feedback seriously, and we value you as our customer. We can still submit your details to our Service Team to investigate the matter further and see if there are any underlying issues contributing to the rusting.
Our team will reach out to you to discuss the situation and provide you with support and guidance on how to address the rusting concern effectively.
We regret that this experience has affected your perception of our brand, and we want to assure you that we continuously strive to improve our products and services.
If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you and provide the necessary assistance.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
RM
Renee M's updateReviewer Update
05 Aug 2023, 01:44Thank you for your reply, I however do not live close to the sea, there is no humidity or abrasive cleaning, etc. I had a Gemini Solid Hob for almost 30-years, which I unfortunately had to replace and never had a rusting problem therefore my frustration.
RM
Renee M's update05 Aug 2023, 01:44
Reviewer Update
Thank you for your reply, I however do not live close to the sea, there is no humidity or abrasive cleaning, etc. I had a Gemini Solid Hob for almost 30-years, which I unfortunately had to replace and never had a rusting problem therefore my frustration.