DC
Darren C

1 reviews | Active since Feb 2012

01 Nov 2023, 13:01

Poor Quality Fridge

I am very disappointed with Defy - in July last year I purchased a brand new Defy DAC675 C450 Nature Light fridge from Hirsch's Centurion. It is just over a year old and it has been giving constant issues. In June this year it stopped getting cold and Defy sent a tech to do a warranty repair - the tech regassed the fridge and it started getting cold again, although it was now running extremely loudly. Fast forward 4 months to October and it stopped getting cold again - Defy then again sent a tech who took the fridge apart and then said there was a blockage and he needed to come back the next day. He replaced the whole compressor and did some work on the fridge, and now it is getting cold again. However 2 days after the tech had been here the fridge's internal fan has started making a loud grinding noise which goes on and keeps us awake. Opening the fridge door stops the fan and the noise, but it continues shortly after the door is closed again.

I am very disappointed with this fridge and it certainly does not meet the standard of quality I have become accustomed to with Defy appliances. I have lost the contents of my fridge twice now due to these faults and the noise it now makes is unacceptable. Defy has had 2 opportunities to repair the fridge and so far the problems have not stopped and I feel the unit should be replaced.

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Replies (1)
Defy Appliances
Defy Appliances's reply03 Nov 2023, 12:19
Official
Good day Darren, We apologise for the inconvenience you have experienced. We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible. 

Our service team will be in touch with you soon for assistance and resolution. Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd