Poor quality

This is the second review I'm writing in regards to Defy with AS Electronics repairs reference D07737 where I reported a faulty fridge and a technician was sent through o the 14th of December but nothing was resolved, the fridge still is not cooling on the cooler side and I want to know what will happen with the spoilt items in my fridge. Defy needs to decide and actually I deserved a new fridge from the 27 of November till date they need to review their products.