Poor quality - Defy Hob

Good day

We purchased a 4plate induction with 1plate gas hob a year and half ago, within 8 months of purchase the glass cracked which was installed by a contractor/electrician. The glass top was changed however within 6 months of installing the second glass top the unit cracked again on the very same plate.

After a service center agent came to inspect they have now declined and will not replace the glass top or stove.

What now frustrates me is that if it was wrongfully installed like they say why did they replace the first glass after inspection. This specific hob set is now discontinued and many other glass tops replaced as I researched this unit thoroughly after the second incident.

DEFY, I want the glass top changed and honor your warranty. Don't go finding excuses for your failing brand and inferior alliances.