RS
Rui S
1 reviews | Active since Jul 2011
14 Oct 2020, 09:40
Poor Quality Appliances
Biggest wast of money. I baught a fridge and washing mashine 1 and half years ago. The machines has been fixed twice already and my fridge has been repaired once already. Now it still doesn't work so they taken it away for repairs 2 weeks ago. They keep trying to fix it. Why should a fridge be broken after a year if it cost R10 000. I feel my fridge should be replaced, I can't have a repaired fridge that's going to keep giving issues when it's only a year and half old Defy gives countless issues. They should replace these items if they still so new. Why must we spend so much money on items that keep needing repairs
Helpful (0)
Replies (4)0
Replies (4)Defy Appliances's replyOfficial
14 Oct 2020, 09:59Hello Rui,
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced thus far. We've escalated this to our Service Team and a member of the team will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced thus far. We've escalated this to our Service Team and a member of the team will be in touch soon.
Kind regards,
Defy Marketing
Defy Appliances's reply14 Oct 2020, 09:59
Official
Hello Rui,
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced thus far. We've escalated this to our Service Team and a member of the team will be in touch soon.
Kind regards,
Defy Marketing
Thank you for getting in touch and we'd like to apologise for the inconvenience you've experienced thus far. We've escalated this to our Service Team and a member of the team will be in touch soon.
Kind regards,
Defy Marketing
Defy Appliances's replyOfficial
14 Oct 2020, 15:14Hello Rui,
We've received feedback that your unit will be exchanged and our Team is in touch with you. We hope you're happy with this resolution. If you have any questions, please feel free to get in touch with us.
Kind regards,
Defy Marketing Team
We've received feedback that your unit will be exchanged and our Team is in touch with you. We hope you're happy with this resolution. If you have any questions, please feel free to get in touch with us.
Kind regards,
Defy Marketing Team
Defy Appliances's reply14 Oct 2020, 15:14
Official
Hello Rui,
We've received feedback that your unit will be exchanged and our Team is in touch with you. We hope you're happy with this resolution. If you have any questions, please feel free to get in touch with us.
Kind regards,
Defy Marketing Team
We've received feedback that your unit will be exchanged and our Team is in touch with you. We hope you're happy with this resolution. If you have any questions, please feel free to get in touch with us.
Kind regards,
Defy Marketing Team
RS
Rui S's updateReviewer Update
16 Oct 2020, 13:17Good day , we still haven't been contacted and we still without a fridge. They said it will be replaced but nothing has been arranged and we don't know when this will happen
RS
Rui S's update16 Oct 2020, 13:17
Reviewer Update
Good day , we still haven't been contacted and we still without a fridge. They said it will be replaced but nothing has been arranged and we don't know when this will happen
RS
Rui S's updateReviewer Update
10 Nov 2020, 10:10Nearly a month has passed and we still haven't had our fridge replaced as promised
RS
Rui S's update10 Nov 2020, 10:10
Reviewer Update
Nearly a month has passed and we still haven't had our fridge replaced as promised
