1 reviews | Active since Mar 2023
Poor quality and service from Defy
My replacement fridge was delivered on 27 March 2023…3 days ago.
NOTE…MY COMPLAINT OF MY NEW FRIDGE WHICH WAS FAULTY WAS ON 17 JANUARY 2023…SO IT TOOK 2 MONTHS TO GET A REPLACEMENT…
Nevertheless, I was happy to receive the replacement fridge…I was told that because its delivered in a box…its new…so I have to go with that. Fridge was delivered at 11 am…I switched the fridge a little after 3pm. The next morning, I find a pool of water by the door of the fridge…upon closer inspection, I notice a trickle of water from the water dispenser… I though maybe the kids used it and spilt some… I wiped the dispenser and door dry so I could monitor… There it was…a slow drip that eventually filled the reservoir then dripped down the door…
I AM SO TIRED OF THE INFERIOR QUALITY PRODUCT DEFY MANUFACTURED. MY PREVIOUS FRIDGE(which I still have….for more than 6 years) IS A SAMSUNG…AND ITS STILL GOING STRONG. I BOUGHT THIS FRIDGE BECAUSE THE FRIDGE FREEZER WERE THE SAME SIZE SO IT WOULD BE CONVENIENT… IF ANYTHING…BUYING A DEFY IS CAUSING ME MORE STRESS…
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We value your patronage and are committed to providing you with the best service possible.
Please do not hesitate to contact us with further queries or concerns on the above matter.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltdwww.defy.co.za
Please accept our sincerest apologies for the inconvenience experienced.
Please rest assured that our Customer Service Team has received your query and all the necessary details you provided.
We value your patronage and are committed to providing you with the best service possible.
Please do not hesitate to contact us with further queries or concerns on the above matter.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltdwww.defy.co.za
