Poor quality and service

So once again I need to resort to Hello Peter because of poor customer service and poor product quality. 24 Oct 2024 at 10:33 am I logged a complaint about the same thing. Once again the fridge freezer is not cooling. This is the 3rd day waiting for someone to phone and set a date to look at the Defy Fridge. This us really bad as this is the 2nd fridge with the same problem. Looks like it is n common problem if fridge number 2 is also not cooling. Can someone please contact me and get this sorted out.