Poor quality

I am very upset with Defy its been more than 5 months i reported their fridge is not work and this is the second time they replaced it and when they sent a guy over told me that this frudge is dead should be replaced and headofficw will reach out to u and no one bothered to contact me i even emailed nothing no respond and Gugu from Boksburg Defy was no help just droped the phone when i spent my airtime to contact defy