Poor quaility appliance and disgusting after service.

I will never recommend any Defy appliance to anyone again. Just over a year after purchasing a brand-new washing machine and tumble dryer, both appliances broke. The quality of the appliances is poor, and the after-sales service has been absolutely unacceptable.

We are only two people in the household, and the appliances are used for approximately three to four loads over a weekend. First, the washing machine stopped spinning. A part was replaced, but no explanation could be provided as to why the failure occurred. Then, approximately one or two months later, the tumble dryer also broke.

To date, more than six weeks later, I still do not have my tumble dryer back. Technicians attempt to arrive without appointments, as though customers do not have jobs or other commitments. They then arrive without the necessary spares, after which it takes two to three weeks for parts to arrive. Thereafter, they return without all the required spares, collect the appliance for repairs, bring it back still not functioning, and then collect it again.

There has been virtually no communication throughout this process, requiring me to continuously follow up myself. Calls often go unanswered, and I have to phone multiple times in the hope that someone eventually picks up.