Poor Product quality from Defy

I wrote this letter to Defy to epress my disapointmemt with their products. This just for you to take note.

Regards

Leon Bredenkamp

To whom it may concern at DEFY headoffice. Just to tell you that I am highly disgusted with the DEFY products I purchased. In my life we have owned and used five (5) refrigerators for household use. First in middle 60’s we owned a General Electric which we bought second hand and used it faultlessly for seven (7) years. We then replaced it with a Frigidaire unit and used it for twenty (20) years without any problems. This was replaced by two KIC units which worked effortlessly for thirty (30) years. With all of these units we never had a problem with functionality or with any of the structural fittings or basic structure. In 2019 we decided to upgrade with new units with the view that this will be our last upgrade before we die. We duly bought a model B4802M and a F740 from Game in Bela Bela. Being very happy with our new modern refrigerators we soon found that we bought highly inferior products. First the plastic shelves started cracking an I had to implement makeshift repairs to be able to enable usability to these items. Then 25 months on, in 2021, the circulating fan in the freezer compartment developed a failed bearing and caused the motor to burn out. (The unit was one month out of warranty) At great expense and discomfort we had it repaired. Now 49 months on the compressor motor stopped working. A technician was called in and he will endeavour to repair this unit. Another annoying aspect of the F 740 unit was the noise factor. From the beginning there was a constant hum when it was running. This was a loud noise and was always highly audible. Despite the discomfort and loss off foodstuff we have to again fork out a large amount of money for the repairs. To date we have spent in excess of R 7 000.00 on repairs and lost a lot of money on soiled food. Needless to say that I am highly disillusioned and sadly disappointed with my inferior quality DEFY products. What I can say is that I will endeavour to get rid of these items and replace it with something else and will not buy DEFY again. I am 83 yrs old and would have been happy if these refrigerators would have served me as well as the previously owned units did. I am: Leon Bredenkamp. Cell ***. Email. ***. My address: Bergsig 1, unit 14, Flamboyant street, Bela Bela, Limpopo.