Poor product from Defy and Bradlows store

I bought a Fridge at Bradlows Ladysmith in January 2025 and was delivered on the 23/01/2025 and connected and used the fridge on the 01/02/2025. The first day the fridge was plugged it never got could up to the second day. Eventually it started working properly from the 2nd day to 3rd. From the week of the 10th the fridge stopped working and everything melted inside the fridge that i had to throw away food from the fridge as they was a foul smell . Automatically again started working but did not last long from the 13th the fridge went off again and will go on again whenever it suited it and also started making noises. When i tried to go to the Bradlows store in Kuruman it was already closed at 13:06 on the 15/02/2025. Sunday they don’t open, the situation continued until i had to log a call with the Ladysmith store on the 18/02/2025 and they asked for serial number I didn’t have with me then and gave them on the 19/02/2025 and was advised that i should have reported earlier as now this will be a complaint and will take time, when I indicated that i had just bought this fridge not even a month old I shouldn’t wait at all but should be supp**** with a new one instead.

Unfortunately from the 19/02/2025 i had no response from the store until i phoned their customer number on ***0 where i was told a call was logged and is awaiting a Technician to come and see my fridge “a new fridge” from then i waited until the 25/02/2025 when the Technician came to see the “new fridge” and he could even hear the terrible noise that fridge was making.

On the 26/02/2025 I informed the store that the Technician came and asked what was to happen now. I was told they will wait for Defy to advise and I must indicate that at time I already cannot buy groceries for the fridge because i do not know what will happen when. On the 27/02/2025 the store manager in Ladysmith asked if i can take the fridge to Bradlows Kuruman which i refused to carry costs which are not mine, on the 28/02/2028 the store manager in Ladysmith called and asked if they can fetch the fridge i told them yes but it must be before 12:pm as i was leaving

On Monday the 03/03/2025 they collected the fridge and i had to take out all that was left in the fridge and was now kept outside the fridge with the hope that next day i would get a new fridge off which did not happen and again had to throw away food which is a huge financial loss for me in this economy. I called the store manager in the Ladysmith Bradlows store and she advised that she has sent through the pictures to Defy and I was so confused now as to why because a Technician had came to my place and viewed the fridge why a duplication of work is being done which is causing so much inconvenience to me as a customer and a huge financial loss. As off today the 06/03/2025 i still do not have a fridge and still need to buy fast food in order for me to eat which is really affecting me.

I do not have any feedback, yesterday the 05/03/2025 i called the Store sales lady in Ladysmith and informed her to advise her Supervisor to call me but that never happened until today 06/03/2025 i had to call in again and find out what is going on. The Store manager in Ladysmith indicated to me that she’s still waiting for Defy to get back to her, she has spoke to someone by the name of Andry Nel from Defy who advised her that he is doing my order but unfortunately i am still without a fridge that i had just bought less than a month and i am left with this burden to carry and still have to pay my monthly instalment for something that i am not using.

I have been failed by Defy the most for poor products and also Bradlows for failure to fast track their work and priorities a customer who has bought a faulty product but this has been made like it’s my fault and i am now suffering financially because of this.