Poor product and service

Hello Peter, I would like to share my dissappointment in Defy appliances and Makro Ottery for terrible service . I bought a side by side fridge last year at R12k cash, the fridge broke December 2018, reported the fault after Christmas, a Technician came out 10th Jan and fridge was taken 19th Jan 19 to the Defy workshop where the compressor and pc board was replaced. the fridge has broken again on Friday 29th Nov'19 and was reported to the store on the 30th Nov'19. Spoke to the technician on Thursday and explaine the problem and how I am not happy with this product that broke after 10 months and again after another 10 months, bearing in mind that all our Christmas shopping has now gone to waste, i said that I did not want the fridge back because it was not getting cold as it use after the repair, Defy ensured me then that it takes a while and the fridge temperature would regulate. The Technician said to take it up with the shop. Got a call from an arrogant Tohiera from Makro who says that they will not collect the fridge if I do not authorise collection and if I have a problem I must speak to the manager. I am disgusted at this ******* product I bought and that my family has to suffer as a result thereof. I will never buy a Defy product ever again and neither will I support a Makro store ever again.