1 reviews | Active since Aug 2015
POOR PRODUCT
Good day, In October 2015 I purchased a washing machine from Makro Springfield . In January 2016 the machine started defaulting, at times it wouldnt wash and then sometimes it wouldnt spin. I contacted Makro who sent out a technician and they said we need a the electronic board, as that was defective . I waited 2 weeks and they didnt have stock of the board and I was given another machine because I refused to wait another month for the part for a machine that was 3 months old. It is now doing the exact same defaults and I contacted DEFY and they said that there is no warranty on the machine - which I understand . However my question is: a) Is DEFY so unreliable now that machines are made to last 1 year ? b) Is this a ploy to make money from us that as soon as this goes out of warranty this fails ? c) Was this not a defective batch of machines that has a problem with the electronic boards ? d) Why do i need to pay as if this a factory defect, am I going to pay for these electronic boards every year or two? e) Can I have a way forward as my whole house has defy products as I have a believe of quality and not quantity. f) What is the way forward ????
I am so upset as we definately cannot afford to repair defective products due to someone having a get rich quick **** at my expense .
