Poor post warranty service from Defy Customer Care

Purchased a Defy Fridge/Freezer 2 years ago from Makro Centurion. Freezer fan motor packed up and reported to the Defy Customer Care center on 29 January 2024 under the product warranty provided by Defy. Their authorised and contracted technician from AS Electronics Repairs was sent out to my home only 2 weeks later to inspect and verify the fault. I have since called the call center weekly ( Job no *** ) to enquire about progress and by when I can expect the repairs to be done. I have each time patiently heard from the customer care agent that they are waiting for parts. On my last enquiry to them dated 19 March 2024, the same story...waiting for parts. When calmly and respectfully explaining my frustration and challenge living so long without a working freezer on a product 2 years old, as well as wanting to understand how the case can be escalated and/or to whom I can address my complaint, the agent simply dropped the call, clearly with no interest to assist me further. As simple regular progress update curtesy call from Defy will already go far to improve their poor service, but their customer care agents seem to have no compassion or interest to assist customers. Sorry to say, but my advise to all I encounter now is to stay away from Defy appliances as these products are no longer the quality it used to be despite their high price.