POOR POOR POOR Service from DEFY !!!!!!

Good day,

I would like to express my view on the poor after sales support from Defy. I had bought a fridge on the 8th of April which was scheduled to be delivered on the 14th of April 2018. After it was delivered we had followed the instructions of leaving the fridge on without any food in it for the time allocated on the manual. We had then noticed a beeping sound on the fridge which was continuous every 30-45min. We thought that it was regulating the temperature although we had not opened the fridge doors. On the 16th of April 2018 we had logged a call with DEFY (call number 888353) specifying the model type and the problem experienced since the fridge is new and was still under its warranty. After 2 days we had heard nothing so we decided to call the call centre to query what is the status, only then we received an SMS showing that the call has been registered (this was on Wednesday 18th April). The DEFY technician Godfrey called me to arrange a time to assist onsite. He did come through on the Friday 20th April at 16h15 and spent not less than a minute after saying that he knows what the problem is and diagnosed that the board is faulty which was a common problem on this model. I was shocked and appalled that despite relaying the problem and specifying the model type the tech had no spares whatsoever to assist us this being a common issue apparently. What was the point of giving Defy all that info only to be told that the tech does not have the spares on hand and what was his aim in coming onsite if he had no spares with him its a waste of time. He then says that he will get the spares and will be in contact the next week. It is now the 4th of May and still no feedback from DEFY even after calling the call centre again we got nothing from them. This rather poor from DEFY since the product is great but the after sales support is terrible. My fridge beeps day and night now and I am considering to never buy DEFY again and probably go with another product that can deliver on after sales support, as they say you cannot get good help these days and DEFY is leading the way in supporting this!!!!!!