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Stephan S
1 reviews | Active since May 2015
11 Nov 2025, 11:11
Poor Defy Rep service
I bought an item from showspace, received it broken in its package. Now showspace are waiting for the rep who is not responding to there emails. I sent him message on whatsup. I can see clearly his online but not replying nor responding. Is this the service from defy employees.. bad service very poor
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
11 Nov 2025, 12:39Good day Stephan,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply11 Nov 2025, 12:39
Official
Good day Stephan,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
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Stephan S's updateReviewer Update
11 Nov 2025, 15:39Good day..when will they be in touch??
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Stephan S's update11 Nov 2025, 15:39
Reviewer Update
Good day..when will they be in touch??
Defy Appliances's replyOfficial
14 Nov 2025, 06:20Good day Stephan,
Could you please confirm the rep’s name? We’ve been unable to locate your case.
Warm regards,
Defy Customer Care
Could you please confirm the rep’s name? We’ve been unable to locate your case.
Warm regards,
Defy Customer Care
Defy Appliances's reply14 Nov 2025, 06:20
Official
Good day Stephan,
Could you please confirm the rep’s name? We’ve been unable to locate your case.
Warm regards,
Defy Customer Care
Could you please confirm the rep’s name? We’ve been unable to locate your case.
Warm regards,
Defy Customer Care
Defy Appliances's replyOfficial
18 Nov 2025, 08:07Good day Stephan,
Your complaint has been escalated to Show Space, and their consultant has reached out to you.
Please rest assured that the team is committed to resolving this matter as quickly as possible.
Warm regards,
Defy Customer Care
Your complaint has been escalated to Show Space, and their consultant has reached out to you.
Please rest assured that the team is committed to resolving this matter as quickly as possible.
Warm regards,
Defy Customer Care
Defy Appliances's reply18 Nov 2025, 08:07
Official
Good day Stephan,
Your complaint has been escalated to Show Space, and their consultant has reached out to you.
Please rest assured that the team is committed to resolving this matter as quickly as possible.
Warm regards,
Defy Customer Care
Your complaint has been escalated to Show Space, and their consultant has reached out to you.
Please rest assured that the team is committed to resolving this matter as quickly as possible.
Warm regards,
Defy Customer Care