Poor customer service and disgusting lies

I bought a Defy Fridge from Game Mall of Africa in April 2021. I noticed both doors were not aligned therefore they were not closing properly and the top door was making a loud creaking noise when closing.

I contacted Game and a Defy technician was sent over and he only looked at the fridge for 2 seconds and he he said the Fridge is broken he'll send a report for a repair or replace. Two weeks later with no communication i decided to call Defy directly only to find out that the job was closed with a different report i was given the day the technician came. I have been trying to get a hold of Defy but they always transfer me from one person to the other with no luck of the fridge being fixed or replaced. Both the fridge and freezer compartments leave gaps from the cold air escapes defeating the whole purpose of refrigeration and wastes power in the process.

From the visit from Defy technicians have not rectified this structural issue as it is always the customer's fault according to Defy, they never want to be at fault.

Defy needs to address this as we are very unhappy with their aftersales service.