Poor Customer Service

My 79 year old Mom saved her pennies for months and bought herself a new Defy Washing Machine. This machine has not worked properly since the first day it was installed. From day 1 it sounded as though it was exploding when doing a wash. She has had the pleasure of only using it 5 times since purchased in Feb. Fanie, the Service Manager, had promised to sort her out, but as with all things Defy related - she has not heard from him. All my Mom wants is a replacement machine so that she no longer has to kneel over a bathtub to do her washing, but no-one at Defy seems to be concerned about their extremely unhappy customer.<br> <br> Defy's customer service is shocking .. would not recommend them to anyone!!