Share Your Experience

MK

1 reviews | Active since Jul 2010

09 Feb 2019, 21:05

Poor customer service

After repairing freezer element twice and Defy insisting its not their parts. I requested Defy to fix. Their service guy before even pitching up wanted payment upfront via some electronic instant payment system. I refused and he failed to appear.

Again requested service. Defy service guy comes out and we fail to hear anything after he checked fridge freezer.

Follow up he offers to come on a Sunday and wants call out fee and R300 for freezer element. When I advised the freezer element is less than R200 ... guess what he disappears.

I call service line ... tell me I must contact Lucas to report issue. After 3 attempts I still cannot get hold of Lucas.

Be warned Defy produces poor quality, and worse, provides useless after sales customer service.

Helpful (0)

Replies (5)

0

Replies (5)

MK

Mogamat K's updateReviewer Update

14 Feb 2019, 14:05

R814 for fixing a defrost element ...

MK

Mogamat K's update14 Feb 2019, 14:05

Reviewer Update

R814 for fixing a defrost element ...

MK

Mogamat K's updateReviewer Update

14 Feb 2019, 20:01

2 hours afterwards ... fridge trips ... same as before ... hopefully they return tomorrow to fix it but I am sure after paying for faulty defrosting element they will say its something else so need to pay for that ...

MK

Mogamat K's update14 Feb 2019, 20:01

Reviewer Update

2 hours afterwards ... fridge trips ... same as before ... hopefully they return tomorrow to fix it but I am sure after paying for faulty defrosting element they will say its something else so need to pay for that ...

MK

Mogamat K's updateReviewer Update

19 Feb 2019, 01:08

Supposed to pitch up on Friday morning ... nothing. Called customer service Friday afternoon as Joburg Defy doesn't answer calls. Monday nobody. Call customer service ... no service call had been logged. Guess Shaun fro. DEFY service Joburg a **** since no follow up at all. All of this despite having paid upfront ... now you know why Defy requires upfront payment ... they know their service will leave the customer unhappy ... poor quality ... poor service i.e dishonest and useless Defy. Buy LG or Samsung like I did. Thank God.

MK

Mogamat K's update19 Feb 2019, 01:08

Reviewer Update

Supposed to pitch up on Friday morning ... nothing. Called customer service Friday afternoon as Joburg Defy doesn't answer calls. Monday nobody. Call customer service ... no service call had been logged. Guess Shaun fro. DEFY service Joburg a **** since no follow up at all. All of this despite having paid upfront ... now you know why Defy requires upfront payment ... they know their service will leave the customer unhappy ... poor quality ... poor service i.e dishonest and useless Defy. Buy LG or Samsung like I did. Thank God.

MK

Mogamat K's updateReviewer Update

24 Mar 2019, 17:16

Finally came fixed it. Then notice that the fridge suddenly doesnt work anymore. On 18 March they say fridge needs regassing. Quite a coincidence. Paid almost R700 for regas. Now on 23 March I note strange noise at back of fridge. Amazing as now another malfunction on fridge. Defy is either *********** or dishonest.

MK

Mogamat K's update24 Mar 2019, 17:16

Reviewer Update

Finally came fixed it. Then notice that the fridge suddenly doesnt work anymore. On 18 March they say fridge needs regassing. Quite a coincidence. Paid almost R700 for regas. Now on 23 March I note strange noise at back of fridge. Amazing as now another malfunction on fridge. Defy is either *********** or dishonest.

MK

Mogamat K's updateReviewer Update

03 Sept 2019, 20:47

Eventually discover they burnt wire harness.

Wanted to charge but waived fee after I protested numerously.

But 5 stars for doing the right thing.

MK

Mogamat K's update03 Sept 2019, 20:47

Reviewer Update

Eventually discover they burnt wire harness.

Wanted to charge but waived fee after I protested numerously.

But 5 stars for doing the right thing.