1 reviews | Active since Aug 2014
Poor customer service
I have bought a Defy 12000BTU Inverter Split Airconditioner AHI12H1-ACI12H1 from HiFiCorp on Nov 2020 which was broken just 2 months after installation. I have then contacted to HiFiCorp and reporting the fault in Feb. 2021. After several correspondences made with HiFiCorp after 3 months, I have finally manged to get DEFY to acknowledge the case. 05 May 2021, DEFY had sent a technician (with a condition of I have to pay R400 call out fees for technician to attend the unit) who confirmed that the Aircond unit is faulty. Then I have been told by HiFiCorp that the faulty unit will be replaced and DEFY will be contacting me for replacement arrangement. However, over a month, I still haven't received any contact from DEFY yet even though HiFiCorp (Springfield, DBN) was contacting DEFY several times, still no response from DEFY. Very frustrating.
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Firstly, I would like to apologise for the experience you had and promise to do my best for your query to be resolved. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team