Poor Customer Experience- Rude sales agent

On Thursday, May 28th, I reported a defect with my Defy washing machine to the customer service department. The sales agent confirmed that a technician would visit my home on either Thursday, May 28th, or Saturday, May 31st, as per my availability. However, no one arrived on either date.

To my surprise, no one from Defy customer service in Roodepoort followed up with me to explain the missed appointments. When I called to inquire about the status, the sales representative was unhelpful and abruptly hung up the phone.

This experience showcases extremely poor customer service. As a customer, I expect follow-ups, apologies, and a resolution to the issue. Instead, I was met with indifference and rudeness.

Rating: 1/5

Recommendation: I would advise Defy Appliances to review their customer service protocols and train their staff on effective communication and conflict resolution.