POOR COMMUNICATION WITH CLIENT

BREAK DOWN OF DISHWASHER. DEFY TECHNICIAN IDENTIFIES PROBLEM. PARTS ORDERED. NO FEEDBACK. ORDER NO. 443124. AFTER CONSTANT PHONE CALLS EVENTUALLY TOLD THAT PARTS WERE NOT ORDERED AND HAD TO COME FROM DURBAN. ORDER PLACED (ORDER NUMBER. ***.<br> <br> ON 17 NOVEMBER TRIED CALLY TO FIND OUT PROGRESS. LEFT NAME AND NO. FOR CONSULTANT TO CALL. NO RESPONSE. PHONED AGAIN ON 18 NOVEMBER 2015 STILL NO RESPONSE AND CAN NOT GET THROUGH TO THE PARTS DIVISION.