Poor Communication and Service delivery

I had called in at the call center looking for assistance on how I can replace my cracked glass top cover for the stove and was told that first I would need to pay a call out fee of R490.00 in order for a guy to come through and see exactly what the problem was. Upon assess the issue I would then receive communication of the replacement cost and would need to approve or decline the quotation. No communication was sent through, only after a week, I called in again just to check what the problem or delay was only to find out apparently the job was closed. Taking into consider the guy came through unannounced to bring through a replacement which was to small but said they would come back with the right size. Its been two weeks now without any communication thus far. I called again today to be told that the job has been closed again without any reason. So my R490.00 went to waste as I didn't get the assistance promised and still experiencing the same problem that I initially had which is an unfixed cracked glass top. Customer Satisfaction isn't really their top priority.