Poor communication

I am Amanda, I bought a new Defy water dispenser fridge at Game Lichtenburg towards the end of April 2021 and I have note been using the water dispenser. When I wanted to use the dispenser on the 10th October 2021 loading the water, it was coming out. My house was wet, I report the fault at Game Lichtenburg and showed them the proof of purchase and they said they will be in contact with Defy to fix the dispenser or replace it. I got an sm from Defy on the 14th October 2021 with a job no:*** saying a nearest Defy specialist will contact me to come and fix the fault but until today I have not been contacted and I want to use the dispenser because is very hot now, cold water from the fridge is needed. I paid a lot of money to be having a normal fridge, I want my dispenser to be fixed or replaced me with a new Defy water dispenser fridge.