POOR, BAD SERVICE

DEFY - BAD SERVICE I bought a Defy fridge last year Dec, it's been 8 months and 2 weeks ago the fridge gave an error. The freezer was now defrosting the food, nothing was freezing. Called defy on a Saturday they said Technicians don't work on Saturday. They will send someone on Monday. Monday came, noone called, my husband went to game on a Tuesday, someone came on a Wednesday. He just defrosted the ice as the freezer was not doing it by it's own. It worked worked for 2 days. Then again Saturday sane error came up, it started to defrost it's self and was liking, water everywhere in kitchen. Then it stopped working. We went to game to report it and the defy representative was useless. He said just call them on Monday, he didn't offer to take down our details to log a call. He was even advised by a game manager to assist us and take our details. They came on Tuesday, the Technician took few minutes and said it's the compressor. He will come back tomorrow afternoon to fix it. Bare in mind there's food in fridge and freezer and it's going bad. We had to buy Ice and put meat in cooler box. Wednesday came, noone called or came. I had to call them after 4pm and they said they will escalate the issue. I asked about new fridge, they said go to store you bought the fridge. Asked about food compasation, they said your insurance should do that and not Defy. To this day Thursday the 7th of October, noone has called, no feedback nothing. We don't have a fridge, noone is coming to fix it. Noone is willing to give us a new fridge. My worry is even if they come fix it, 2 months down the line we have same issue., Will go through the same thing over and over again.

I'm so disappointed with Defy, NEVER AGAIN will I buy a Defy appliance or recommend it to anyone.

POOR, BAD SERVICE 😔