Poor Aftersales Customer Service from DEFY CENTURION

I am writing to formally lodge a complaint against Defy Appliances regarding a Defy Chest Freezer that I purchased in October. From the outset, the freezer has been operating with an excessively loud noise. Initially, I assumed this was a normal characteristic of a new appliance and allowed some time for it to settle. However, after three months, it became clear that this was a factory fault, as the noise level has only increased.

The noise has become so disruptive that it affects my sleep at night, leading to significant discomfort. I have logged three Job Cards (***, ***) with Defy in an attempt to resolve this issue. Unfortunately, the technicians have only performed temporary fixes, such as re-gassing and reducing gas levels, without addressing the root cause of the problem. As a result, the noise persists and has even worsened.

I am extremely disappointed with Defy’s after-sales support, which I find to be inadequate and unhelpful. I regret my decision to purchase a Defy appliance and strongly advise others to reconsider their choice, as my experience has been far from satisfactory.

Thank you for your attention to this matter. I hope to see a resolution soon.