JR
Jerome R
1 reviews | Active since Dec 2022
05 Mar 2026, 15:12
Poor after service
After service is poor. I have a defy washing machine that packed up under extended warranty on the 23rd of February, took 5 business days to get someone to have a look at it. Told us needs to order parts and no communication thereafter. I am unsure if they are even coming back to repair. The call center rings no answer. This is poor after sales services. Please dont buy Defy. Ref ***0
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Replies (2)
Defy Appliances's replyOfficial
05 Mar 2026, 16:18Good day Jerome,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care
Defy Appliances's reply05 Mar 2026, 16:18
Official
Good day Jerome,We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards,Defy Customer Care
Warm Regards,Defy Customer Care
JR
Jerome R's updateReviewer Update
24 Apr 2026, 11:34Guess what the machine is broken again. Tech came out to see it and then nothing radio silence. I was told the machine will need to be collected to assessed. No calls to date to arrange an uplift. This brand doesn't care about customer service. Never again will I purchase a defy product.
JR
Jerome R's update24 Apr 2026, 11:34
Reviewer Update
Guess what the machine is broken again. Tech came out to see it and then nothing radio silence. I was told the machine will need to be collected to assessed. No calls to date to arrange an uplift. This brand doesn't care about customer service. Never again will I purchase a defy product.