Poor after sales service - stove failed after 3 months!

I am extremely disappointed with Defy’s after-sales service.

My stove is only 3 months old and is already out of order, yet Defy has handled this matter very poorly. I first sent emails on Tuesday and then again on Wednesday, but received no response. I then had to follow up on WhatsApp, only to be told that a technician would contact me within 2–3 working days.

It is now several days later and Defy still cannot provide me with a clear appointment date or time. All I have been told is that a technician has been allocated, but no callout date has been confirmed. This is unacceptable, especially for an appliance that is practically brand new and essential for daily use.

What is most frustrating is the lack of responsiveness and accountability. My emails were ignored, and even now nobody can tell me when this will actually be resolved. I also had to pay for an electrician to inspect the issue before confirming that the fault lies with the Defy unit.

Defy needs to urgently improve its customer service, communication, and turnaround times for warranty callouts. Customers should not be left without a working stove, with no date, no time, and no proper update.

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