Poor After Sales Service from Defy

Purchased a Defy Fridge from House and Home East Rand Mall early Jan 2021. Fridge stopped working end Jan (not even a month old). Reported it to House and Home. Defy contacted me with a job number. I had to keep following up with Defy when a technician would come investigate. The Defy Call centre is useless. Every time I CALLED the agent said they would follow up. Technician finally arrived 6 DAYS AFTER REPORTING the problem. I Had to chase him too, to come and view the faulty fridge. Fridge declared faulty so I requested a new fridge. Received a call from Defy 6 DAYS later to inform me that Defy had no stock of my particular fridge. SO I HAD NO FRIDGE FOR OVER TWO WEEKS. MY FAMILY OF 4 HAD TO LIVE OUT A COOLER BOX DURING THIS TIME. VERY INCONVENIENT ESPECIALLY WHEN YOU HAVE PAID OVER R6K FOR A NEW FRIDGE. This was not of any concern to House and Home or Defy so I insisted the faulty product be collected and my money returned. Extremely poor service from Defy. I try to support local companies but Defy has lost my support. I WILL NOT BUY YOUR PRODUCTS EVER AGAIN!