CJ
Christel J
1 reviews | Active since Nov 2022
14 Nov 2022, 12:05
Poor after sales service.
Wish there was service from Defy. I bought a Defy 900mm 5 Burner Gas/Elec stove on 06/12/2021. One of the burner is faulty and the timer burnt out. My oven is not working at all. The technician was here and I was told that the parts must be ordered. A Job number was given on 11/10/2022. Apparently the parts are out of stock ( No stock in SA????? impossible) Since then I haven't heard anything. I send an e-mail to Defy Customer service, and try to contact the call center with no luck. This is really bad after sales service. Will think twice to buy any Defy product ever again if this is the after service you get.
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Replies (4)
Defy Appliances's replyOfficial
14 Nov 2022, 15:55Good Day, Christel.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Nov 2022, 15:55
Official
Good Day, Christel.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
Please accept our sincerest apologies for the inconvenience.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
CJ
Christel J's updateReviewer Update
17 Nov 2022, 20:47So Defy contact me on 15 Nov 2022 to apologize, and tell me the job number given was not correct. And then all of a sudden they find the correct job no. They told me somebody will phone me on 16 Nov 2022 to solve the matter. Well well I am still waiting. I phone the company who send the technicion, and they told me the parts was re-order??? Just wondering why?? .......and yet again the after sales service is non excisting.
CJ
Christel J's update17 Nov 2022, 20:47
Reviewer Update
So Defy contact me on 15 Nov 2022 to apologize, and tell me the job number given was not correct. And then all of a sudden they find the correct job no. They told me somebody will phone me on 16 Nov 2022 to solve the matter. Well well I am still waiting. I phone the company who send the technicion, and they told me the parts was re-order??? Just wondering why?? .......and yet again the after sales service is non excisting.
Defy Appliances's replyOfficial
17 Nov 2022, 21:24Good Evening, Christel.
Trust you are well.
We have requested an update on the matter and followed up with the Regional Manager and service team.
We will revert as soon as feedback is received, alternatively the team will be in touch.
Warm Regards,
Trust you are well.
We have requested an update on the matter and followed up with the Regional Manager and service team.
We will revert as soon as feedback is received, alternatively the team will be in touch.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply17 Nov 2022, 21:24
Official
Good Evening, Christel.
Trust you are well.
We have requested an update on the matter and followed up with the Regional Manager and service team.
We will revert as soon as feedback is received, alternatively the team will be in touch.
Warm Regards,
Trust you are well.
We have requested an update on the matter and followed up with the Regional Manager and service team.
We will revert as soon as feedback is received, alternatively the team will be in touch.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
28 Nov 2022, 10:58Good Morning, Christel
Trust you are well.
Our Call Centre Advisor tried to get a hold, but the attempt was unsuccessful.
They left a detailed voicemail on both of your contact numbers explaining a resolution to the above.
Warm Regards,
Trust you are well.
Our Call Centre Advisor tried to get a hold, but the attempt was unsuccessful.
They left a detailed voicemail on both of your contact numbers explaining a resolution to the above.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply28 Nov 2022, 10:58
Official
Good Morning, Christel
Trust you are well.
Our Call Centre Advisor tried to get a hold, but the attempt was unsuccessful.
They left a detailed voicemail on both of your contact numbers explaining a resolution to the above.
Warm Regards,
Trust you are well.
Our Call Centre Advisor tried to get a hold, but the attempt was unsuccessful.
They left a detailed voicemail on both of your contact numbers explaining a resolution to the above.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd