TM
Tafadzwa M
1 reviews | Active since May 2013
06 Dec 2021, 15:00
Poor After Sales Service
I bought a Defy washing machine this year. The machine stopped working mid cycle on Wednesday 1 December. 5 days later Defy team keeps making excuses for not coming to fix the machine. What is the point of selling a warranty if you will not fulfil your obligations?
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Defy Appliances's replyOfficial
08 Dec 2021, 09:06Hi Tafadzwa
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply08 Dec 2021, 09:06
Official
Hi Tafadzwa
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team