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Ryno R
1 reviews | Active since Nov 2018
14 Jan 2026, 11:10
Poor After Sales Service
I bought my Defy Fidge theough Makro Online. I took delivery of the fridge on Thirsday 8 January and reported a pertruding and leaking watter dispenser to Makro, who referred me to Defy. Defy then referred me to a WhatsApp chat on which a video was uploaded and the proof of purchase. They said a technician would be in contact in 3 working days. Yesterday 13 January, they responded to say my case is closed because I was unreachable. Here is the initial message I received
Please note, your service call has been logged.
The technician will contact you within 2-3 working days to make arrangements for a call out date.
Your job reference number is ***9
I've tried contacting since, but no one is responding. Poor after sales service.
I need this resolved ASAP. All that needs to be done is the water dispenser needs replacement or repair on site
Helpful (0)
Replies (8)0
Replies (8)
Defy Appliances's replyOfficial
14 Jan 2026, 11:41Good day, Ryno
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply14 Jan 2026, 11:41
Official
Good day, Ryno
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
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Ryno R's updateReviewer Update
14 Jan 2026, 15:55Wow, several hours have passed and nothing. Shame on you Defy.
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Ryno R's update14 Jan 2026, 15:55
Reviewer Update
Wow, several hours have passed and nothing. Shame on you Defy.
Defy Appliances's replyOfficial
14 Jan 2026, 16:16Hi Ryno
We sincerely apologise for the delay and thank you for your patience. The matter has been escalated, and a representative will be in touch as soon as possible.
Warm Regards,
Defy Customer Care
We sincerely apologise for the delay and thank you for your patience. The matter has been escalated, and a representative will be in touch as soon as possible.
Warm Regards,
Defy Customer Care
Defy Appliances's reply14 Jan 2026, 16:16
Official
Hi Ryno
We sincerely apologise for the delay and thank you for your patience. The matter has been escalated, and a representative will be in touch as soon as possible.
Warm Regards,
Defy Customer Care
We sincerely apologise for the delay and thank you for your patience. The matter has been escalated, and a representative will be in touch as soon as possible.
Warm Regards,
Defy Customer Care
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Ryno R's updateReviewer Update
22 Jan 2026, 15:42Your Technician came by my house on Monday and said he would need to order the water despenser part, but I have not heard anything from your team since then. No ETA. The after sales service is very poor. its been almost two weeks since I reported the issue. I specifically bought the fridge, because it had the water dispenser and Im unable to usie it. An apology without action is manipulation. Can I have a date by when this matter will be resolved. Job number ***4
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Ryno R's update22 Jan 2026, 15:42
Reviewer Update
Your Technician came by my house on Monday and said he would need to order the water despenser part, but I have not heard anything from your team since then. No ETA. The after sales service is very poor. its been almost two weeks since I reported the issue. I specifically bought the fridge, because it had the water dispenser and Im unable to usie it. An apology without action is manipulation. Can I have a date by when this matter will be resolved. Job number ***4
Defy Appliances's replyOfficial
22 Jan 2026, 16:04Good day Ryno
We sincerely apologise for the delay , We are currently escalating this matter with our parts and service department.
We appreciate your patience and understanding in this matter.
Warm regards,
We sincerely apologise for the delay , We are currently escalating this matter with our parts and service department.
We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care
Defy Appliances's reply22 Jan 2026, 16:04
Official
Good day Ryno
We sincerely apologise for the delay , We are currently escalating this matter with our parts and service department.
We appreciate your patience and understanding in this matter.
Warm regards,
We sincerely apologise for the delay , We are currently escalating this matter with our parts and service department.
We appreciate your patience and understanding in this matter.
Warm regards,
Defy Customer Care
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Ryno R's updateReviewer Update
23 Jan 2026, 15:01Thank you Defy for the repair. Your team was here today
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Ryno R's update23 Jan 2026, 15:01
Reviewer Update
Thank you Defy for the repair. Your team was here today
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Ryno R's updateReviewer Update
23 Jan 2026, 16:15Sorry, I was not home, my wife was and its seems that it has been installed incorrectly.
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Ryno R's update23 Jan 2026, 16:15
Reviewer Update
Sorry, I was not home, my wife was and its seems that it has been installed incorrectly.
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Ryno R's updateReviewer Update
23 Jan 2026, 16:27Sorry, let me be a bit more specific.
Following the water dispenser installation completed while my wife was at home (work from home mom), the unit is working; however, the push lever/pedal is misaligned and does not sit straight, which could impact long-term wear and its an eye sore to look at. Job number ***4
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Ryno R's update23 Jan 2026, 16:27
Reviewer Update
Sorry, let me be a bit more specific.
Following the water dispenser installation completed while my wife was at home (work from home mom), the unit is working; however, the push lever/pedal is misaligned and does not sit straight, which could impact long-term wear and its an eye sore to look at. Job number ***4