Poor after sales service

My NEW tumble dryer is problematic. I told the Defy technician since the beginning I cannot get off work early but can meet him at 16h30 any day. He pitches up during the day at the wrong house (and wonders where I am). Since then I have struggled to get him to come out. He says he isn't this side (area where I live) that time of the day. So over the last few months he couldn't make a plan to make sure he is in the area? Not worth buying a Defy when their technicians can decided that they wont be in the area at those area. traffic must be such a priority. And for Defy to allow it, it's pathetic! DON'T BUY DEFY!