JR
Jerome R
1 reviews | Active since Dec 2022
24 Apr 2026, 11:29
Poor after sales Defy
Defy. Worst after sales. My washing machine broke in Feb. Took 3 weeks to repair. Now its broken again and its taking them 1 week just to fetch the machine. It will probably take another month before they determine what's wrong with it. Do not buy Defy.
Helpful (0)
Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
24 Apr 2026, 11:55Good day Jerome,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
Defy Appliances's reply24 Apr 2026, 11:55
Official
Good day Jerome,
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
We apologise for the inconvenience.
The service team will be in touch.
Warm regards,
Defy Customer Care
JR
Jerome R's updateReviewer Update
30 Apr 2026, 16:09Was told today. That it will take at least 14 more days before I will know what's going on with this washing machine. 1 month would have passed with not having a washing machine. Defy products are the worst. People please purchase a trustworthy brand. DEFY Doesn't care about their customers.
JR
Jerome R's update30 Apr 2026, 16:09
Reviewer Update
Was told today. That it will take at least 14 more days before I will know what's going on with this washing machine. 1 month would have passed with not having a washing machine. Defy products are the worst. People please purchase a trustworthy brand. DEFY Doesn't care about their customers.
JR
Jerome R's updateReviewer Update
07 May 2026, 11:20My Machine was returned yesterday. It was tested briefly without a load. When used at night for its first wash. The machine tripped the DB box. Unable to use the machine. This repeated faults, Defy and Hirsch should replace the machine under the extended warranty rules. This is a basic house holder item and having it not available for long periods at time is inconvenient.
JR
Jerome R's update07 May 2026, 11:20
Reviewer Update
My Machine was returned yesterday. It was tested briefly without a load. When used at night for its first wash. The machine tripped the DB box. Unable to use the machine. This repeated faults, Defy and Hirsch should replace the machine under the extended warranty rules. This is a basic house holder item and having it not available for long periods at time is inconvenient.
Defy Appliances's replyOfficial
07 May 2026, 12:41Good day Jerome,
We apologise for the inconvenience.
we have escalated to the service team. We will advise upon receiving feedback.
We appreciate your patience and understanding in this matter.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience.
we have escalated to the service team. We will advise upon receiving feedback.
We appreciate your patience and understanding in this matter.
Warm Regards,
Defy Customer Care
Defy Appliances's reply07 May 2026, 12:41
Official
Good day Jerome,
We apologise for the inconvenience.
we have escalated to the service team. We will advise upon receiving feedback.
We appreciate your patience and understanding in this matter.
Warm Regards,
Defy Customer Care
We apologise for the inconvenience.
we have escalated to the service team. We will advise upon receiving feedback.
We appreciate your patience and understanding in this matter.
Warm Regards,
Defy Customer Care