Poor after sales CUSTOMER SERVICE DEFY- Come collect your S****

My washing machine is not even a year old, but it has stopped draining water. A service ticket was logged at the Game store where i had purchased this machine. on the 02.01.2020 - ***A-AACE-4260-AAC7-8F22B143050 A&LNG=19.

The service technicians arrived on Saturday the 4th , said some fuse had burnt they'll need to order it and never returned. No courtesy call nothing.

All I want is simple, please collect your s**** and refund me my money back R3 399 So i can buy a reliable washing machine,