Please send the technician it’s more than 3 weeks now

Item: Defy Appliances
Rating: 1
Author: Lindokuhle P

I am so disappointed with this company, I logged an issue on the 31st October that my stove is not working and still under warranty. Today it’s the 15 of November they’re always lying that they will be sending a technician on Tuesday. This has been happening for a while now, they do not care about customers

Helpful (0)

Replies (3)

Defy Appliances's replyOfficial

16 Nov 2022, 11:14

Good Morning, Lindokuhle.
Please accept our sincerest apologies for the inconvenience.

Please rest assured that our service team received your query and details regarding the hob. We will revert as soon as possible.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za

Defy Appliances's reply16 Nov 2022, 11:14

Official

Lindokuhle P's updateReviewer Update

17 Nov 2022, 17:38

It’s been two days waiting for you to revert as soon as possible. Wow, not even a single call to update me if you having delays. Such a disappointment

Lindokuhle P's update17 Nov 2022, 17:38

Reviewer Update

It’s been two days waiting for you to revert as soon as possible. Wow, not even a single call to update me if you having delays. Such a disappointment

Defy Appliances's replyOfficial

17 Nov 2022, 18:26

Good Day, Lindokuhle.
Trust you are well.

Apologies for the delay, we are awaiting feedback from the tech/agent previously assigned to the job.
We have followed up with them for feedback.

Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za

Defy Appliances's reply17 Nov 2022, 18:26

Official