Please do not support Defy as they do not honour their warranties or care about their clients

Appalled by Defy's lack of service.

I purchased a stove from Game and received delivery 03.09.20 as per invoice. The stove overheated since the day of instillation by professional electrician. We are not able to touch the front control panel and switches by hand and have to use oven gloves. The stove due to overheating has already discolored the surrounding cupboards and doors causing damage. Game referred the query to Defy who sent out their own technician of over 18 years and confirmed our complaint to be factual. Defy then claimed the glass in the door was fitted the wrong way round and Marius Grobbelaar their field service manager came to inspect and correct the glass only to find that the heat levels have now increased even higher. Management has confirmed that they will now replace the unit however they I have now been informed me I have to wait till the new year due to them taking stock even though this has been on going for +/- 4 months.

My families Christmas has been ruined and we have had actually to turn family away this year due to this. No Christmas lunch for us this year.