Pathetic Service / long outstanding repair ref PTA 779810

Log call with Defy on 25 Sep 2017. Receive Email with Ref 779810 from Ishmael Mosweu ********** informing me of a 2/3 day turn around. Received service call on 27Sep and scheduled appointment for 28th Sep @ 1300. Received an call from Service Tech 11h59 on 28 Sep to cancel visit and move to 29 Sep @ 08h00. At 12h24 still no Technician and I informant Ishmael Mosweu via Email. About an hour later the Technician came on site and informed me that the Deepfreeze section need a new FAN which will be ordered and problem will be fixed in 7 days. 9th Oct queried outstanding status – no response. On 11th Oct I queried again. Hours later did ********** respond with there was a flood in Durban on the on the 10th causing delay of spare. Note this is 6 days after ordering the spare. Today 14 Oct still no fixed Fridge or any communication from Defy. Defy, Ishmael, your service is pathetic.