PATHETIC SERVICE FROM DEFY REPAIRS

I called on the 25 July 2018 to report my freezer that stopped working, the lady I spoke to was Cleopetra. She logged the repair and advised that within 2 to 3 working days the technician would come out and repair. Today after 6 days no one has contacted me so I called Defy offices and a gentlemen assisted me and not so helpful, he advised that the technician was supposedly to come through on Thursday but he couldn't explain why he didn't pitch. To date no one has called to update me. Looking at the complaints on hellopeter about Defy for repairs, it seems as if they don't care about their customers. When you buy their product they promise you a trail of services but fail to produce. I paid R10 000 for my fridge freezer and don't except this pathetic SERVICE. We have a 5 year warranty and my fridge freezer is 1 year six months old. The office bound staff need to be upfront and honest and not lie to customers. CATCH A WAKE GUYS.