Pathetic service from Defy

I’m renting a unit managed by Balwin in Ballito. On Wednesday the 2June I called the call centre to report a faulty stove. I was informed that the turnaround time is 2-3working days and which a technician will contact me to attend to my issue. I called again on Friday to make a follow as I had not received any call and I was informed that it’s still within the turnaround time and a technician will call me an hour before they come to my place- which hasn’t happened! 3working days passed(including the weekend) and no one has contacted me from Defy. I subsequently called again this morning and was told the query was forwarded to the DBN office and no one knows why it hasn’t been attended to. I haven’t been able to use the stove since last week which is a major inconvenience for me. Defy doesn’t seem to have any respect for their clients whatsoever . It is indeed unprofessional that so many days have passed and no one has ever bothered to call me atleast to schedule an appointment. Ive been trying to get hold of the Service Manager (Ishmael) with no luck on 031 ***. The service (non existent )from Defy is pathetic!!! No care, respect and consideration for customers