Pathetic service from DEFY!

Bought a Defy stove in April 2022 @ Makro, Feb 2025 it started giving me issues which I reported to Makro, and a call was logged for Defy to come and fix on the 07/02/2025. Defy only pitched on the 14/02/2025 2weeks later after endless calls to them to no avail way after their turnaround time and couldn't be bothered that i couldn't cook for so long. Defy Technician fixed and advised me that the stove is now good as new but if I have any issues, I should call him. Little did I know that was a lie! 13/03/2025 in hardly a month the stove stopped working, called the Defy technician only for him to tell me that I should log a whole new call with Makro again so that he can get paid for the job, like really? A job that he did that didn’t even last a month now he can’t even come to fix where he went wrong no! Called Defy store , all calls are not being picked up, sent a watsapp on their number which was read and ignored! I feel like they are just delaying because the warranty expires in April. I want a new stove installed because I cannot be going through such pathetic service with Defy. I have no option but to make them trend on socials to see what other customers feel should this be not attended to ASAP! I have had it with DEFY and their pathetic service shame! i am currently sitting with a stove that isnt working with no idea when it will ever be fixed bearing in mind that warranty expires in April.