LG
LUYANDA G
1 reviews | Active since Nov 2021
12 Jan 2024, 15:38
PATHETIC SERVICE.
Oh God, I don't even know where to start but when I can say is buying a touch screen stove from Defy was the worst mistake. I logged a call and guess what I have been waiting for the IT guy to come and fix it and he never came every time I call they keep on saying the IT guy is going to call me. I wouldn't advise anyone to buy anything from Defy. I, myself will never buy anything from Defy again. I AM STILL WAITING FOR AN IT GUY TO COME AND FIX MY STOVE.
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Replies (4)0
Replies (4)
Defy Appliances's replyOfficial
12 Jan 2024, 15:43Good day Luyanda,
We apologise for any issue you have experienced. We want to make sure that these issues get resolved as soon as possible.
To help us assist you better, please provide us with your given job number in the private reply.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply12 Jan 2024, 15:43
Official
Good day Luyanda,
We apologise for any issue you have experienced. We want to make sure that these issues get resolved as soon as possible.
To help us assist you better, please provide us with your given job number in the private reply.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
LG
LUYANDA G's updateReviewer Update
12 Jan 2024, 15:46Job number: ***
LG
LUYANDA G's update12 Jan 2024, 15:46
Reviewer Update
Job number: ***
LG
LUYANDA G's updateReviewer Update
12 Jan 2024, 17:07Thank you, the IT guy was here just now he said the motherboard is dead. He is going to ask for a new one from Defy. Hopefully this going to be resolved within this month. I cannot even cook because of this.
LG
LUYANDA G's update12 Jan 2024, 17:07
Reviewer Update
Thank you, the IT guy was here just now he said the motherboard is dead. He is going to ask for a new one from Defy. Hopefully this going to be resolved within this month. I cannot even cook because of this.
Defy Appliances's replyOfficial
15 Jan 2024, 12:00Good day Luyanda,
The spare was ordered and invoiced to the agent today so the repair can resume.
The team will be in touch.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The spare was ordered and invoiced to the agent today so the repair can resume.
The team will be in touch.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply15 Jan 2024, 12:00
Official
Good day Luyanda,
The spare was ordered and invoiced to the agent today so the repair can resume.
The team will be in touch.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The spare was ordered and invoiced to the agent today so the repair can resume.
The team will be in touch.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd