Pathetic service do not buy anything from defy

I'm writing to express my extreme disappointment and frustration with the service I've received regarding our broken washing machine, which was purchased 7 months ago. Despite multiple attempts to get it fixed, the issue persists. Technicians have visited our house twice, bringing different parts, but the machine remains non-functional.

What's even more concerning is the unacceptable treatment we received from your call center agents, including Manager Ishmael. During our conversation, one of the agents was whistling and laughing while we were expressing our frustration, which is not only unprofessional but also disrespectful. This behavior is especially egregious considering our conversation was on a recorded line.

We've been struggling to get this issue resolved for 2 months, and the level of service we've received is subpar. Recently, we've tried to follow up via email, but Defy has gone silent, ignoring our messages.

Given the circumstances, we request that our washing machine be either replaced with a new one or that we receive a full refund. The repeated failures to fix the machine have left us with no confidence in the product's reliability.

We've had to rely on family members to do our laundry, which is inconvenient and stressful, especially during the cold winter months. Our hard-earned money was spent on a product that should function properly.

I've also reached out to Director Mustafa on LinkedIn (job number ***) to bring attention to this matter. We hope that someone will take our complaint seriously and take immediate action to resolve this issue.