Pathetic service, disgusting, can defnitely not RELY on DEFY, POOR SERVICE

I log a complaint 2 weeks ago on the website and a guy by the name of Eddy gave me a call and advice that their technician will contact me for a booking. I confirmed the price as given by the technician R1511.65 exl vat and they will also deduct call out fee once my fridge is fixed. To my surprise Eddie told me there he is no such., the cost to the part is R1784.34 excl vat. He said he will take it up with the technician and get back to me. I again waited 2 weeks and only got a call last week Thursday from Gail where she made an appointment, I again relate my frustration regarding the price to her and she told me that I nothing she can do I must speak to Eddie. I also complaint to her about the service as they take forever to get back to me and with still no positive feedback. I told her I did not suck that amount from my tumb as that is excactly what the technician told me, she said I must speak to Eddie, I told her that he is off no assistance as he never got back to me the last time. She also told me they only receive the part the day before she called me and Eddie said 2 weeks ago they already have the part. I spoke to Eddie and he promised to give me a call as in yesterday with the technician so that we can sort out the prices. Yesterday I waited all day with no luck, can u believe it no one called me. This is pathetic, poor service, unbelievable. The fridge I bought was very expensive over K17 I only have it for 4 years and now it broke, no longer under warranty which I feel is also unfair and no it is discontinued no wonder as they knew there was BIG fault with these fridges. I want a call from senior management, not Eddie or Gail nor the technician. I will only pay the amount give by the technician as I already worked that out on my budget. I am not wiling to pay an extra cent more. I am really disgusted by the service. I cannot RELY on DEFY. I am in a process on buying a stove and it will definitely not be DEFY, due to the poor unprofessional service receive and braking of products on a short term. I am I bought an expensive fridge to keep me forever but sure it was definitely not a good buy. Very disappointed client.