Pathetic service

********* business practice. We bought a defy microwave from campus square pnp. The microwave door glass was faulty, and it shattered, defy booked the microwave for repairs from the 15 Feb 2022. I called defy every second and each time they say they are waiting for parts. I requested for a refund, and I was told to go to pnp. I went to pnp and they are saying defy must authorise the refund. Defy has failed to give me an update on the repairs, defy has further failed to give any update even though I call them, each consultant there keeps on saying that they have escalated the matter to the manager Edward who is seemingly not bothered to lift his finger, it is more than 30 days that I have waited for the manager Edward to do something at least to have the matter resolved. Job Number *** SAP-***. This is by far the worst after sale barrier.