Pathetic service and false promises

Good day

My refrigerator and freezer stopped cooling last week and a claim was lodged with the extended warranty team at Game. This was then escalated to Defy on the above reference number. After numerous calls to the Defy call centre and numerous promises that the technician is on his way, the technician finally arrived for the assessment on Monday evening (approximately 19h00). The technicians assessed the unit and advised that he will be back on Wednesday morning (02-05-18) to fix the unit.

On Wednesday morning there was a no show. I called the callcentre and they advised that they cannot get hold of the technician as his phone was on voice mail. I then called this morning (Thursday) and was told the same. I then requested that this request be escalated and was referred to the Durban Site. I then called the Durban site and spoke to Roger ( ********** 711) who promised that he would follow up and get back to me. He did call me and advised that the technician will be picking up the parts and will arrange with me to fit it on in the afternoon.

It is now close to 8pm and once gain no feedback.

The level of service from Defy is absolutely pathetic. Constant false promises but no delivery. I won’t be buying a defy unit again.