PATHETIC SERVICE

I bought a defy stove and 15 months later discovered that the door is rusting. I have been struggling for the past month with DEFY to get them to replace the door. Their technician inspected the stove and suggested that the door needs to be replaced because of rust. I have made numerous phone calls to Defy *** and spoke to Anthea. She promises that the manager will return my call but that just never happens. Try calling Defy and you have to listen to 12 minutes of their advertising before you get to talk to a consultant and to top it all they promise to call you back and that never happens. So you make another call and have to listen to their advertising for another 12minutes and so it goes on, with absolutely no solution to your problem. Disgusting service to say the least.