Pathetic service

Defy service is pathetic. We have been struggeling with our fridge for months. Service technicians have been at our house four times, replaced the thermostat twice and used a hair dryer to remove ice from our freezer...really? The call centre refered me to a manager in Cape Town, Christopher, who nevers answers his phone.

This morning I phoned again, spoke to a lady who then said to me he is out of office for the day. I explained the issue to her which she repeated as I explained. Apparently Christopher was back in the office all of a sudden who then did not even speak to me directly but rather "advised" her what to tell me. Now they want to send ANOTHER technician out? To use our hair dryer again? I said to the lady to tell this "manager" to call me which he never did, even after weeks of trying to speak to him. Pathetic after sales service!