1 reviews | Active since Jan 2018
Pathetic Service
Job Card NO: 824136
Good day, I have been trying endlessly for the last week to get a technician out to my house to have a look at my washing machine, each time i am told a technician will be out but to date nothing has been done, as a result of this i am inconvenienced with not been able to get my washing done, and there seems to be no form of acknowledgement or accountability as to why no one has come out to my house. The technician was supposed to come out last week, then advised he would come out the next day and still nothing .
I have to purchase a fridge and dishwasher which was supposed to be done this weekend, but i have put that on hold as I have been nothing but a committed DEFY client for the last 10 years and the one time that i truly find myself in a mess and need assistance from DEFY no joy is found, where is the loyalty on DEFY's side, what does being a defy customer benefit me ?
Janine
Hello Janine,
Thank you for getting in touch and taking the time to provide us with feedback on your experience. We'd like to apologise for the delay in a technician coming through to resolve this as well as the inconvenience you've experienced. We appreciate your loyalty as a customer and we'd like to investigate this matter further - as such, a member of our Team will be in touch via email or a telephone call soon.
Kind regards,
Defy Brand Team
Hello Janine,
Thank you for getting in touch and taking the time to provide us with feedback on your experience. We'd like to apologise for the delay in a technician coming through to resolve this as well as the inconvenience you've experienced. We appreciate your loyalty as a customer and we'd like to investigate this matter further - as such, a member of our Team will be in touch via email or a telephone call soon.
Kind regards,
Defy Brand Team
Hello Janine,
If you would like to get in touch with our Call Centre, please give us a call on 086100 DEFY or alternatively, please visit https://www.defy.co.za/request-service/?ma=6,
Kind regards,
Defy Brand Team
Hello Janine,
If you would like to get in touch with our Call Centre, please give us a call on 086100 DEFY or alternatively, please visit https://www.defy.co.za/request-service/?ma=6,
Kind regards,
Defy Brand Team
Hello Janine,
If you would like to get in touch with our Call Centre, please give us a call on 086100 DEFY or alternatively, please visit https://www.defy.co.za/request-service/?ma=6,
Kind regards,
Defy Brand Team
Hello Janine,
If you would like to get in touch with our Call Centre, please give us a call on 086100 DEFY or alternatively, please visit https://www.defy.co.za/request-service/?ma=6,
Kind regards,
Defy Brand Team